Last Updated: July 28, 2026
Classia Connect ("we," "our," or "us") is dedicated to protecting the privacy and security of our users. This Privacy Policy details how we collect, use, store, and safeguard your personal data when you use the Classia Connect mobile application ("App"). Classia Connect is an inclusive, non-profit community social and support platform open to all individuals, regardless of religion or background.
By downloading, installing, or using our App, you explicitly consent to the data practices described in this policy.
To deliver a comprehensive communication, emergency support, and marketplace experience, we collect and process the following categories of data:
Classia Connect provides robust chat and social community features. To enable these, we process:
Emergency SOS Alert System: Classia Connect features a critical safety module. When you trigger an Emergency SOS Alert, your exact geographic location (fine location), contact details, and emergency description are immediately broadcasted and notified to all active users across the platform to facilitate rapid community assistance. SOS alerts and associated location data are temporary and automatically expire and disappear from public view 2 hours after posting.
Cloud Infrastructure: All platform data—including user profiles, chat histories, ticket logs, media attachments, and marketplace listings—is securely stored using Google Firebase and Firestore Databases, utilizing industry-standard encryption in transit and at rest.
AI & LLM Processing Disclosure: To provide intelligent assistance (such as our automated S.I.R screener and support ticket routing), data may be processed by Large Language Model (LLM) architectures. We utilize enterprise-grade API connections and self-hosted/isolated environment infrastructures where data is processed strictly to generate responses for your specific session. We do not sell, trade, or share your personal data, chat logs, or S.I.R screening data with third-party AI advertisers, nor is your data used to train public AI models.
To ensure full functionality of Classia Connect, the App requires the following device permissions:
| Permission | Purpose & Justification |
|---|---|
| Location (Fine & Coarse) | Required exclusively to attach geographic coordinates when you trigger an Emergency SOS alert or post a location-specific requirement lead. |
| Camera | Required to take profile pictures, capture photos/videos for Chat and Status updates, conduct video calls, and photograph documents for support tickets or seller verification. |
| Microphone | Required for recording voice notes in chats/tickets and conducting real-time voice and video calls. |
| Storage / Photos & Media | Required to upload existing images, videos, audio files, and documents (PDFs) to chats, status updates, support tickets, and marketplace listings. |
| Notifications | Required to alert you of incoming messages, calls, ticket replies, and urgent platform-wide Emergency SOS broadcasts. |
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or until you request account deletion.
Classia Connect is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will immediately delete such information from our servers.
We may update our Privacy Policy from time to time to reflect platform enhancements or regulatory changes. We will notify users of any material changes by updating the "Last Updated" date at the top of this policy and issuing an in-app notification.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Grievance Officer at:
Classia Connect
No. 58, 2nd Cross, Chowdiah Block,
R T Nagar, Bangalore - 560032,
Karnataka, India
Email: classiacapital@gmail.com
Mobile: +91-9886988679