1. Acceptance of Terms
By downloading, registering for, accessing or using Classia Connect (“Platform”), you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Platform.
2. Eligibility and Responsible Use
You must be legally capable of entering into a binding agreement. Users below 18 may use the Platform only under the supervision and consent of a parent or lawful guardian, where permitted. Some services, including paid leads or legal engagement, may be restricted to adults or verified organisations.
3. Account Registration and Security
- Provide accurate, current and complete information.
- Keep login credentials and one-time passwords confidential.
- Do not impersonate another person, create deceptive profiles or transfer accounts without permission.
- Inform us through the in-app Help Centre if you suspect unauthorised access.
4. Chats and Communications
Chats are intended for lawful communication. You must not use them for harassment, threats, hate speech, sexual exploitation, stalking, fraud, spam, illegal sale, malware, doxxing or sharing confidential information without authority. Do not rely on chats as a replacement for police, ambulance, fire, medical, legal or other professional emergency services.
We may use automated tools and human review where legally permitted to detect abuse, investigate reports, protect users and comply with lawful orders. Private communications will not be accessed merely for commercial curiosity.
5. Posting Requirements
Every post, request, offer, listing or lead must be truthful, lawful, relevant and supported by reasonable evidence where requested.
Prohibited content
- False emergencies, fabricated needs, misleading fundraising or manipulated documents.
- Defamation, threats, discriminatory abuse, obscenity or content infringing privacy, copyright or other rights.
- Unlicensed professional services, illegal goods, prohibited financial schemes or misleading medical claims.
- Personal data of another individual without lawful authority and consent.
- Duplicate spam, artificial engagement, scraping or automated bulk posting without written approval.
We may label, limit, reject, suspend or remove content that violates these Terms or creates safety, legal or reputational risk.
6. Availing Help
Users may request assistance from community members, service providers, lawyers or other professionals listed through the Platform. Classia Connect may facilitate discovery, screening, scheduling or payment, but the final service relationship may be directly between the user and the provider.
- Review the provider’s identity, scope, price and credentials before proceeding.
- Do not make off-platform payments unless independently verified.
- Professional outcomes are not guaranteed.
- Users must disclose complete and accurate information needed for safe assistance.
7. S.I.R. AI and Legal Support
The S.I.R. AI feature assists users in organising and screening information for preliminary review. It is not an official government service, electoral decision, legal opinion or guarantee of inclusion, correction or acceptance.
Where a user requests legal help, relevant information may be shared—after notice and consent—with an independent advocate or legal service provider. Engagement terms, professional fees and representation scope must be separately confirmed.
8. Dialling Emergency / Crisis Feature
The emergency feature may help initiate a call, alert selected contacts or share location, subject to device permissions, network availability, GPS accuracy, battery level and third-party services. Classia Connect does not operate police, ambulance or fire services and cannot guarantee that an alert is received, understood or acted upon.
- Use emergency features only for genuine situations.
- Keep emergency contacts current and test device permissions.
- False alerts or misuse may result in suspension and legal reporting.
- Never delay official emergency contact while waiting for a Platform response.
9. Business Leads and Digital Wallet
Eligible businesses may access commercial leads through a planned digital wallet. Before a charge, the Platform should display the lead category, price and applicable conditions. By confirming access, you authorise the stated deduction.
- A lead is an enquiry or potential opportunity, not a guaranteed sale.
- Users must not misuse, resell, spam or unlawfully retain lead information.
- Duplicate, invalid or disputed leads may be considered under the published refund policy.
- Wallet balance is not interest-bearing and is not an investment or bank deposit.
- Cash withdrawal or transferability is available only when expressly stated and legally permitted.
10. Community Contributions and Support
Members may voluntarily contribute to approved needs posted by community members. Unless expressly structured through a registered charitable arrangement, contributions are personal voluntary transfers and may not qualify for tax benefits.
We may perform identity or document checks, but cannot guarantee the truth of every representation or the final use of funds. Contributors should assess the information and accept the inherent risk. No return, ownership, interest or financial benefit is promised.
11. Payments, Fees, Refunds and Taxes
Charges, taxes and payment terms will be displayed before purchase. Payments may be processed by regulated third-party payment partners under their own terms. Refund eligibility depends on the relevant service or lead policy. Users are responsible for applicable taxes, invoices and statutory compliance.
12. User Content and Platform Rights
You retain ownership of content you lawfully create. You grant Classia Connect a limited, worldwide, non-exclusive licence to host, process, display, reproduce and distribute that content only as necessary to operate, secure and improve the Platform and provide requested services.
You represent that you have the right to upload the content. Our branding, software, design and original platform materials remain owned by or licensed to Classia Group.
13. Reporting, Moderation and Account Action
Users may report harmful content or conduct through the in-app Help Centre. We may investigate, preserve records, restrict features, remove content, suspend accounts or cooperate with lawful authorities. Where practical and legally appropriate, users may be given a reason and an opportunity to appeal.
14. Disclaimers and Limitation of Liability
The Platform is provided on an “as available” basis. To the maximum extent permitted by law, Classia Connect does not guarantee uninterrupted availability, accuracy of user-generated information, provider performance, lead conversion, fundraising success, emergency response or any particular legal outcome.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including applicable consumer rights. Users remain responsible for independent verification and decisions made through the Platform.
15. Governing Law and Disputes
These Terms are governed by the laws of India. Subject to mandatory consumer protections and applicable dispute-resolution law, courts at Bengaluru, Karnataka will have jurisdiction. Before formal proceedings, parties should attempt good-faith resolution through the in-app grievance channel.
16. Changes and Contact
We may update these Terms to reflect product, legal or safety changes. Material changes will be communicated through the app or website. Continued use after the effective date constitutes acceptance where legally permitted.
Contact address: No. 58, 2nd Cross, Chowdiah Block, R.T. Nagar, Bengaluru – 560032, Karnataka, India.
Support: In-app Help Centre. Add a designated grievance officer name, email and response process before launch.